Frequently asked questions
“CAGE-LESS” DOG BOARDING – WHAT DOES THIS MEAN?
ARE THERE SET TIMES WE CAN DROP OFF OR PICK UP OUR DOG?
Daycare opens at 7AM Mon - Saturday and we close at 6:00 PM Mon - Sat. Contact us for your specific dog’s needs and we will make it happen.
HOW DO YOU DETERMINE WHAT DOGS SHOULD BE IN WHAT PLAY N STAY AREAS?
Having the right mix of dogs together that keeps the spaces safe is very important for us. We won’t ever mix small and big dogs together. We have 4 different play spaces at our location. Each of these spaces is separated for small, medium, or large dogs and plenty of private suite spaces available. Our small dog area is pretty large and the small dogs don’t take up a lot of room, so one space is normally enough for them. When it comes to the medium and large dogs, we always pay attention to make sure the space is not over-crowded and that a dog is able to go into the open crates or sit on the elevated beds if they want to get away from the rest of the group.
WHAT DO YOU DO TO ENSURE THE SAFETY OF THE DOGS STAYING WITH YOU?
First, we will not allow dangerous dogs to stay with us. We are able to determine if a dog is going to be dangerous to the other dogs staying with us by evaluating the dog during our New Dog Introduction procedure. During our introduction procedure the new dog is placed in a private space next to their designated play N stay space to allow them to take their time to adjust to the sounds and smells of the environment and calm their anxiety jitters. Secondly, there is an employee monitoring each play N stay space. We call them Dog Care Attendants (DCAs). Among other responsibilities, this DCA is responsible for cleaning up messes and using behavioral training techniques to keep the environment calm. These training techniques have been learned from educational books and local trainers who come in and work with the staff. Third, if something were to happen, there are Pet CPR posters hanging in the play N stay spaces, and we have established relationships with emergency animal hospitals and veterinarians close to the facility.
WHAT ARE YOUR PRIVATE SUITES USED FOR?
WHAT IS YOUR SPAY / NEUTER POLICY?
WHAT VACCINATIONS ARE REQUIRED FOR MY DOG TO STAY WITH YOU?
Written proof from your veterinarian of current Rabies, DHLPPC and Bordetella (every 6 months) is required in order for your pet to stay with us.
WHAT IS INTRODUCTORY PUPPY GROOMING
Introductory puppy pampering grooming sessions so that your puppy can gradually get used to the process and we can explain how you can care for his/her coat at home in between visits to the salon.